Terms and Conditions

Welcome to FURRY POOPER SCOOPER!

TERMS OF SERVICE

Please read the following Terms of Service carefully before you agree to dog waste removal services from Furry Pooper Scooper.

TERMS OF SERVICE (revised 10/26/2024)

We are Segen Solutions LLC, doing business as Furry Pooper Scooper (“company”, “we,” “us”, “our”) is an independently owned and operated business that provides pet waste removal services to residential and commercial buildings.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Segen Solutions LLC, concerning your access to and use of the services. You agree that by accessing the services, you have read, understood, and agreed to be bound by al of these Legal Terms.

The customer understands that our ability to provide the Services can be dependent on weather, condition of yard, grass height, and capacity to access your premises which is your responsibility, and other unforeseeable situations.

OUR SERVICES

DOG WASTE REMOVAL SERVICE

Furry Pooper Scooper offers residential and commercial pet waste removal services.

These services are a Twice a Week Cleaning, Weekly Cleaning or Monthly Cleaning.

All pricing is based on a yard of an area size of a 1/8th of an acre.

Larger areas will have an additional charges.

ACCESSING YOUR YARD

The Customer understands that if Furry Pooper Scooper can’t access the area needing cleaning due to locked/blocked gates or dogs in the yard; the scoop will be skipped, and charges will still apply.

Furry Pooper Scooper suggests adding gate combinations or lock keys to your file to avoid locked gates.

WEATHER

Furry Pooper Scooper will work through the rain as long as we can safely do so. The customer understands we cannot work through severe thunderstorms, hurricanes, high winds, extreme high temperatures or flooding.

Furry Pooper Scooper is a MONTHLY subscription service. We do not offer refunds for missed weeks due to weather. Therefore in these cases, a refund will not be issued as we still have to do the job and clean all of the poop from the prior week. If you need the area cleaned before your next scheduled service, please call us and we will do our best to accommodate. In addition, if due to weather and in order to protect your yard if there is a lot of mud, we might skip your yard and wait until the next visit when the yard has dried out.

HOLIDAYS

Furry Pooper Scooper does not provide pickup services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your pick up day falls on one of those days, the service will be postponed and resume the following week. There are no refunds for these days. We still have to do the job and clean all of the poop from the week prior.

SUBSCRIPTIONS

BILLING AND RENEWAL

Furry Pooper Scooper bills monthly for our service.

Your subscription will continue and automatically renews on the 1st day of the month, unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable subscription. The length of your billing cycle is monthly.

A late payment fee or declined fee of $10 will be added to each bill that is late or declined. Bill becomes late on the 3rd of each month.

If your payment method is declined, the service will stop automatically until issue has been resolved. If more than 30 days have passed since last serviced, a 1st time cleaning fee might be applied.

CANCELLATION

You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our services, please contact us at furrypooperscooper@gmail.com

FEE CHANGES

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

SITE CONDITIONS

We will always do our best to clean your yard in the best way that we can. We understand that maintaining your yard neat requires a lot of work and it may sometimes not be in the best shape. The customer understands that it can be very difficult to find dog poop in tall grass or in a yard full of leaves or other debris. If your grass is tall when we come, there may be some dog waste that is missed. We will be back on our next visit and will get anything that was missed if yard maintenance is complete. If you find an excessive amount that we missed, please let us know as soon as possible at furrypooperscooper@gmail.com.

ADDITIONAL FEES

The following services are provided for an additional fee:

· Cleaning/sanitizing dog waste from yards, decks or sidewalks: $15 per visit.

· Waiting fee: if the technician has to wait for more than 10 minutes to perform the cleaning a waiting fee of $5 may be applied.

PRIVACY POLICY

We may collect personal information from you on our Sites or through any other digital or personal communication with you. Information collected by us is voluntarily provided by you and may include information such as your name, email address, phone number, and physical address. Our Sites may collect general information about the service you are requesting such as the type of property and area needing service, the type and number of pets you have, and general information about your pet’s behavior.

We collect information about you in order to provide you with our services. We use personal information about our users for a variety of purposes related to our business, your information is for Furry Pooper Scooper use only. We will never sell your information or send it to third parties.

We may provide user information to third-party service providers or vendors for purposes of, including without limitation, processing your payments or sending information to you, data tracking, maintenance or development of our System. We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims or as otherwise required by law.

REVISIONS

Furry Pooper Scooper provides the above Services to you subject to the Terms, which may be amended from time to time without notice to you. Amendments will be effective upon our posting of such updated Terms to our website. We recommend you visit the Sites to review any changes in our practices. Your continued use of our Services shall constitute acceptance to any changes to the Terms. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

SHUT DOWN

We reserve the right to shut down operations fully between Christmas and New Years Day. You will be billed at your normal Monthly rate unless you scoop your yard fully during our shut down.

YOUR CONCERNS

If you have any concerns about any material on our site, please contact us by email at furrypooperscooper@gmail.com.