Frequently Asked Questions

How do I pay?

We have a client portal where payment is processed. We will create an account on your behalf after you have spoken to a Furry Pooper Scooper representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available to help you over the phone.

Do you bill monthly?

Yes: Billing occurs on the 1st of each month before services are provided.

If payment is not received before your first cleanup of the month, you will be removed from the service schedule until payment is processed.

When first linking a debit or credit card to your online portal, a test transaction for $1.50 may occur. No money is actually taken out of your account. This is simply the standard protocol for the software we use.

What time will you be at my home?

Regarding scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.

Communication is important and you will always receive notice via text when we are on the way. Your scoop day will be the same day each week. If for some reason your service day changes, we will always communicate it with you in advance.

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate.

Do You Disinfect your equipment to prevent the spread of germs?

Yes! Every time. Safety first! in this way, we disinfect all our shoes and equipment with a disinfectant to prevent the spread of germs.

Do You take the waste away with you?

We do not take the waste away with us. Upon completion of the cleanup, we will place the waste in your trash recipient. If your trash bin is not outside, we will double bag the waste and place it next to your gate.

How often do pet waste removal services come?

We offer weekly, biweekly and monthly cleanup options to best fit your needs and your pooper scooper budget.

How much do dog waste removal services cost?

The cost of dog waste removal services can vary depending on several factors including the number of dogs, the size of the yard, and the frequency of service. In general, prices range from around $14 to $16 per visit for a small yard with one or two dogs.

Furry Pooper Scooper® bills on a monthly schedule with pooper scooper pricing starting at just $44 per month.

What locations does Furry Pooper Scooper ® service?

Furry Pooper Scooper currently provides pooper scooper services in the Tampa Bay area, some parts of Pinellas and Pasco County.

Westchase, Citrus Park, Odessa, Lutz, Davis Island and Oldsmar.

If you are currently outside of our service area send us an email at info@furrypooperscooper.com and you will be one of the first to know when we expand our dog waste removal service area.

Do Furry Pooper Scooper clean the entire yard?

The basic service starts with one area of your choice (back yard, front yard, side yard, etc.).

As well as this, for an additional fee, we offer a full-service package that includes cleaning the entire yard. This would typically include the front yard, back, yard, and any side yard areas, if you chose so.

We are always here to serve

★★★★★